Experience a decline?

There are a number of common reasons why a credit card might be declined. Regardless of the reason, before attempting another transaction, please review the following steps.

Step 1
Verify Information

Verify the billing information matches the information on the card you are using before submitting again.

Step 2
Contact Your Provider

Contact your issuing bank card or credit card provider to approve an international transaction. It will be processed as AFF PRIMEMYBODY or PRIMEMYHEALTH.

Step 3
Try again

Once these steps have been completed, try again. For the most FAQs about declines, scroll down.

Decline FAQs

Before contacting our Support Team, please review the following most frequently asked questions.

  • Why do I need to call my bank? 

    Most bank cards and some credit card providers have certain restrictions. For starters, your card may not be setup to allow for international transactions to process. Most debit cards have a per day transaction dollar limit or per transaction dollar limit and/or may be subject to insufficient funds. Debit cards have more limitations / restrictions than credit cards. They are more likely to have a particular transaction flagged as fraud.

    If you get a decline and do not call your bank, you will continue to receive a decline message. Declines do not suddenly get approved unless you call your bank. Before attempting another transaction please call the issuing bank or credit card provider so you have a better chance of having  a successful transaction.

  • What happens if I call my bank or credit card company and they say they do not see the transaction processing?

    Please have the Customer Service Rep escalate your account internally at the bank or credit card company. Tell them that your transaction is not being processed and it is mostly likely due to a foreign card processor.

  • What payment methods do you accept?

    We only accept any credit or debit card with a Visa or MasterCard logo. 

    Unfortunately we are not able to accept payments via PayPal, nor are we able to issue invoices and receive checks as payment. We're really sorry for the limitations there. We'd love to explore more payment methods in the future!

  • Is this an International transaction?

    PrimeMyBody uses an International merchant to handle all transactions.  Once your order successfully transacts, your bank/credit card statement will display, AFF PRIMEMYBODY AV TECAMACHALCO.

  • Will I be charged an International Transaction Fee?

    We do not charge any additional fees; however, your bank or credit card provider might. Please check with your issuing bank and/or credit card institution for details about International Transaction Fees.

  • Still experiencing a decline?

    If your billing information details correctly match the card you are attempting to use, you have called your issuing bank and/or credit card provider, and are still seeing payment failures, please create a ticket with our Support Team below, and let them know the following:

    Name as it appears on the debit or credit card that you receiving the declines:
    Type of card you are using:
    Last 4 digits of the card number.
    Number of declines:

Pic Pic Pic Pic Pic

Have Questions? Let us assist you.

For any questions, comments and/or concerns about your recent Declined Order, click below to create a new support ticket with our Support Department. We will be more than happy to assist you.

Create a ticket