Preguntas frecuentes

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Preguntas frecuentes sobre productos

Puff Beauty Haven destaca por su cuidada selección de productos de cuidado de la piel y maquillaje que priorizan la calidad, la eficacia y un toque de elegancia. Cada producto se selecciona cuidadosamente para crear un paraíso de belleza para nuestros clientes.

Explora nuestras descripciones detalladas de productos, que incluyen información sobre los tipos de piel para los que es adecuado cada producto. Además, nuestros especialistas en cuidado de la piel están disponibles para ofrecerte recomendaciones personalizadas.

En este momento, no proporcionamos muestras, pero ofrecemos un kit de descubrimiento Puff Essentials, perfecto para aquellos que quieran explorar una selección de nuestros productos seleccionados.

¡Por supuesto! Contacta con nuestras asesoras de belleza para recibir asistencia personalizada para elegir tonos de maquillaje que complementen tu tono de piel y preferencias.

Sí, todos nuestros productos son libres de crueldad animal. No realizamos pruebas en animales y nos aseguramos de que nuestros proveedores cumplan con los mismos estándares éticos.

SmartShip is our convenient subscription program that delivers your favorite products automatically on your schedule—so you never run out.

Benefits include:

  • Exclusive savings
  • Priority Shipping
  • Consistent wellness support

At PrimeMyBody, our FOCUS and CALM formulas are crafted using a small-batch production process to ensure the highest level of quality, freshness, and effectiveness.

Rather than mass-producing inventory, we carefully create each batch in limited quantities with strict attention to detail. This allows us to preserve the integrity of our ingredients and deliver a more refined, premium product experience.

Because of this commitment to quality, orders may take up to 3.5 weeks to process and ship.

Store in a cool, dry place away from direct sunlight.

Many of our products are designed to complement each other. However, we recommend reviewing product labels and consulting with a healthcare professional if you have specific concerns.

Preguntas frecuentes sobre envíos y devoluciones

Aceptamos varios métodos de pago, incluidas tarjetas de crédito/débito (Visa, Mastercard, American Express), PayPal y, en algunos lugares, pago contra reembolso.

Yes. We stand behind our hemp based products with a satisfaction guarantee. If you’re not completely satisfied within 30 days, please contact our support team for assistance.

Sí, ofrecemos envíos internacionales a muchos países. Los costos de envío y los plazos de entrega pueden variar según tu ubicación. Consulta nuestra política de envíos o contacta con nuestro equipo de atención al cliente para obtener más información.

Once your order has been processed, shipped, and a tracking number has been issued, it has officially left our fulfillment center. At that point, delivery timelines are managed by the shipping carrier and are outside of our control.

Orders are typically processed within 1–2 business days and shipped shortly after. Delivery times vary depending on your location. Please sign up for alerts with the carrier.

Una vez enviado tu pedido, recibirás un número de seguimiento por correo electrónico o SMS, según la información de contacto proporcionada al finalizar la compra. Puedes usar este número de seguimiento para supervisar el estado de tu envío.

We strongly recommend selecting the optional shipping insurance at checkout. This coverage helps protect your order in the event that your package is damaged in transit, lost, stolen, or does not arrive.

PrimeMyBody Associate Program FAQ

The PrimeMyBody Associate Program is a referral-based opportunity that allows you to share the products you love and earn rewards when others shop through your personal discount code.

Getting started is simple:

No, not at this time, joining the PrimeMyBody Associate Program is completely free.

You earn commissions every time someone makes a purchase using your unique referral discount code.

Earnings are based on the product purchase price and vary depending on your sharing activity and customer engagement. You will receive 10% on every purchase made through your code, and once you reach three customer orders per month, your earnings increase to 15%. The more you share, the greater your earning potential.

Once you sign in to your associate dashboard, your personalized discount code will be readily available to share.

Yes! You’re encouraged to share across your social platforms, email, text, or in person—wherever your audience is most engaged.

No inventory is required. Orders are placed directly through the PrimeMyBody website and shipped to the customer.

All orders are processed and shipped directly by PrimeMyBody, ensuring a seamless and elevated customer experience.

Yes, your associate dashboard provides real-time insights into clicks, sales, and commissions.

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